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10th November 2015.

Ethos' Managed Print Service pioneers Urban Retreat's operating efficiency.

Created over 25 years ago by beauty industry expert George Hammer, Urban Retreat has developed a reputation as the ultimate destination for hair and beauty services. They are classed as the largest day salon in the world with over 26,000sq ft of space, positioned on the top floor of the world famous Harrods department store and servicing over 12,000 clients each month. 

Over our tenure, Urban Retreat has had multiple sites across the UK and had a variety of desktop devices in play, supported by a range of different providers and suppliers. Managing this network required substantial time from the IT department. There was no formal documents strategy in place, making it challenging for staff to maintain control over the fleet. In addition, when a device broke down the hair and beauty specialists just brought a brand new machine – a sizeable expense in terms of cost.

We assessed Urban Retreat’s print infrastructure and our audit revealed that the hair and beauty pioneers would benefit from Ethos’ print devices, standardising their entire print fleet.

Since implementing our Managed Print Service, Ethos has reduced the pressure on Urban Retreat’s IT department – improving operating efficiency. As part of our MPS Service, Ethos continually monitors each device in Urban Retreat’s print fleet, with supplies delivered exactly when required without any input needed. This means the IT department no longer wastes valuable time trying to support or fix devices and can be deployed instead on higher value tasks. As each device in the fleet is now covered by a full maintenance agreement, they no longer have to buy a brand new device when a machine breaks down, reducing the brand’s expenditure on their print infrastructure.

IT Manager of Urban Retreats Ltd said of the Ethos’ Managed Print Service:

The positive and transparent working relationship, teamed with their quick reactions when needed have retained Urban Retreat as a client of Ethos for over 17 years.

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