20th February 2018.
How Ethos consolidated a leading e-commerce group's print infrastructure.
The client now benefits from a secure and compliant print solution with a full audit trail.
Our fast growing e-commerce client has over 9 million customers with a 500+ employee strong workforce. As the organisation grew, so did the number of suppliers they were using for their print. They were receiving several lots of performance levels, interfaces, costs, invoices, engineers and account managers - leading to a fragmented print infrastructure.
We are now the single point of contact for all the client's devices under our Managed Print Service - delivering a £60k+ cost saving, a significant reduction of 20%. This is a solution which comes inclusive of outstanding Service Level Agreements with experienced engineers, dedicated account management and technical assistance.
Following an audit of their print, it was evident that their devices were a mix of makes, models, interfaces, speeds and quality. We implemented a unified fleet of MultiFunctional Devices (MFD's) with enhanced functionality and reliability. As a result, the organisation now benefits from improved user experience with the ability to release any print job, from any device, at any location.
The installation of the PaperCut Secure Release/Follow-Me solution means that the client can now collate jobs and departmentalise; ascertaining and restricting usage. In addition, they are able to view a full audit trail of print activity, adhering to security and compliance regulations such as the forthcoming GDPR law.
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